Skip to content

Full story

Full Story Analytics

Last Updated: Wednesday, May 25, 2022

What

Full story is an analytics platform that captures user activity in video format thus allowing IV to capture how and when things fail in the process of execution. It also provides IV the ability to see how a user is actually using a tool rather than guessing

Why

Using full story will provide additional visibility into user activity that is otherwise missing

Notes

Full Story has two initial ways of using their tool. The first is through the use of a script which is copy / pasted into the head element of the root page. The second is through the use of their npm package.

Since we are currently testing full story, and not implementing it fully, I have decided to use the former. If this solution is chosen for full implementation I would suggest that we go back and look at rolling the npm package.

When implementing the script tag solution, I found that there were multiple root level pages. I also found that there was a /resources/views/layouts/tracking.blade. This appears to be where hotjar was implemented. Since this seems to be sprinkled throughout various root level pages, I am just going to add full story there. This however, appears to be implemented in the body tag of several pages rather than the head element. This may be a problem but that is for another day.

The script that was added can also be found in our full story account